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How it Works

The technology behind the magic.

Explore how OfficeGenie transforms your existing documentation into a powerful, self-managed AI knowledge base that supercharges your team's productivity.

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Industry-Leading AI-Powered Search

What is OfficeGenie?

OfficeGenie is an AI-powered knowledge management platform that allows small to medium sized businesses to create/manage efficient knowledge bases from their existing documentation.

How does OfficeGenie work?

At OfficeGenie's core is our AI search engine, a proprietary system to ingest, process, and autonomously manage the information you upload. OfficeGenie utilizes Retrieval Augmented Generation (RAG) to deliver accurate, verifiable answers in seconds.

What is RAG?

RAG is like having a brilliant personal assistant who can instantly scan your entire company library before answering any question, ensuring their response is always based on your most up-to-date and relevant information.

RAG, step-by-step
Information Storage (getting data into OfficeGenie)
Step 1: Data collection
Step 2: Processing
Step 3: Indexing

Gathering company information (training manuals, SOPs, job aids, etc.)

Cleaning and formatting the data to work with OfficeGenie. (We take care of this for you!)

Organizing the data for quick retrieval.

Knowledge Retrieval (using OfficeGenie's knowledge)
Step 1: Query Analysis
Step 2: Retrieval
Step 3: Response Generation

OfficeGenie understands what you're looking for, not just the exact words in the message.

Find relevant data within your business' knowledge base for OfficeGenie to use as context.

Using the information OfficeGenie got from its search, it can now return an informed and accurate answer back to the user.

Security & Privacy

Remove the headache from data governance 

User Permissions

Quickly visualize trends in how users interact with OfficeGenie and the types of questions they're having on a day-to-day basis to enhance future training.

Industry-standard Security Practices

OfficeGenie delivers insights into what questions go unanswered within your team so you can answer those questions and ensure operational alignment.

Upload Anything

Quickly visualize trends in how users interact with OfficeGenie and the types of questions they're having on a day-to-day basis to enhance future training.

Edit & Create On-Platform

OfficeGenie delivers insights into what questions go unanswered within your team so you can answer those questions and ensure operational alignment.

Customization & Scalability

Tailor OfficeGenie to your data needs, not the other way around.

OfficeGenie grows with your business

The more information you add to OfficeGenie, the better it becomes. Adding new documents doesn't mean slower response times, only better results.

Putting focus back on experience-based wisdom

By providing a simple interface for leaders to add new knowledge to the platform, your team benefits from a fostered culture of collaboration, and all the while OfficeGenie gets more and more useful as a tool.

Background

Imagine a medical staffing company called MediStaff that places healthcare professionals in hospitals and clinics across the country. They could implement OfficeGenie to streamline their operations and improve their service.

The Problem

Without a system like OfficeGenie, MediStaff would likely spend valuable time on tedious, manual information searches. This wasted time can cause other problems; for MediStaff, that might look like delayed responses to urgent staffing needs or suboptimal matches between nurses and hospitals.

The Solution: OfficeGenie

By implementing a knowledge management solution, MediStaff is able to reclaim their team's bandwidth and reallocate their time back to what drives their business' performance forward.

Understand OfficeGenie with a real-world example

Topic Explorer
Expand your understanding

OfficeGenie will suggest new topics for team members to expand their knowledge based on your custom knowledge base and past conversation history.

Multi-file Processing
Hollistic answers, everytime

OfficeGenie can look at multiple documents at once to determine the most relevant and helpful information from each, making sure your team never overlooks important information.

Recently Cited
Pick up where you left off

OfficeGenie saves and displays recently utilized documents directly in the chat page so you can easily reference them later. 

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